AKBBS Privacy Policy
Last Updated: October 21, 2025
At AKBBS Pty Ltd (AKBBS, "we", "us", or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect all personal information gathered through the website https://akbbs.com.au/ and the services we provide. We are committed to complying with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
1. Information We Collect and Methods of Collection
Based on your input that we collect "everything" necessary, we reserve the right to collect all types of personal and sensitive information required to deliver our services and run our business operations. This may include:
2. Purposes for Using Your Information
We use your personal information for the following purposes:
- Service Provision: To accurately and effectively deliver and manage our accounting, bookkeeping, tax consultation, and business support services, including billing.
- Marketing: To send you information about new services, offers, or industry updates that may be of interest to you. (We have a specific consent/opt-in mechanism for marketing.)
- Legal Obligations: To comply with applicable legal requirements and obligations, including reporting to government agencies such as the Australian Taxation Office (ATO).
- Website Analysis and User Experience Improvement: To monitor website performance, troubleshoot issues, and continually enhance the user experience.
3. Disclosure and Sharing of Information
Our policy is not to directly share your personal information with unrelated third parties. However, in the course of operating our business, your information may be processed or disclosed indirectly as follows:
- Service Providers: With trusted third-party tools and platforms we use to perform core functions, such as data storage, accounting software (e.g., Xero, MYOB), CRM systems, email communication, and website hosting. (Used solely on our behalf and according to our instructions).
- Legal Requirements: When compelled by law, subpoena, or to comply with legal processes.
- Legal Authorities: To legal bodies, such as the Australian Taxation Office (ATO) or other relevant regulatory agencies.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your visitor experience, analyse website traffic, and personalise our services for marketing purposes.
- All Purposes: Cookies are used for all stated purposes, including technical service delivery, website analysis, user experience improvement, and marketing.
- You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. However, doing so may affect the functionality of certain parts of our website and services.
5. Marketing Communications
We will only send you updates and marketing communications about our services if we have your explicit consent (opt-in) or if you are an existing client (where permitted by law).
- Opt-Out: All our marketing emails include an easily accessible "unsubscribe" link to allow you to stop receiving such communications.
6. International Data Transfer
While AKBBS is based in Australia, some of the third-party service providers or cloud computing services we use (e.g., email or CRM providers) may be located outside of Australia. Where information is transferred to these providers, we take reasonable steps to ensure that adequate protection standards, consistent with the Australian Privacy Principles, are maintained.
7. Security and Data Retention
We implement industry-standard security measures (physical, electronic, and managerial) to protect your personal data from loss, unauthorised access, misuse, and alteration. We retain your data for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements.
8. Your Privacy Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request that we correct any personal information about you that you believe is inaccurate or incomplete.
To exercise these rights, please contact us using the details provided below.
9. Contact and Complaints
If you have any questions or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
AKBBS Pty Ltd
Address: 29 Ocean Way, Craigieburn, Victoria, 3064
Email: admin@akbbs.com.au
Phone: 03 9308 4403
If you have a complaint about our privacy practices and we are unable to resolve the issue, you have the right to refer the matter to the Office of the Australian Information Commissioner (OAIC).